Return policy

30-Day Complete Satisfaction & Money-Back Guarantee

We want you to be fully satisfied with every item that you purchase from Coffee Crafters. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of purchase date for a full refund of the purchase price, minus the shipping, handling or other additional charges including monthly special.

Return Instructions

Please note: For purposes of tracking and Insurance all returns must be shipped to Coffee Crafters.

  1. Pack the item securely in the original package, if possible. Enclose the return portion of theoriginal packing slip with the item.
  2. All products must be returned in excellent condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
  3. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  4. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  5. You can expect a refund in the same form of payment originally used for purchase usually within 10-15 business days of our receiving your returned product. Returned funds may reflect charges for incomplete components or damage materials. Delays may be experienced in the case of incomplete returns. Please note that your shipping costs will not be refunded.